TERMS AND CONDITIONS
Magic Stone Apartments operates in accordance with the laws of the Republic of Croatia.
RESERVATIONS AND PAYMENTS
Inquiries and reservations are accepted via our web site, by mail, phone or in person at the property. When booking through this website, the user confirms acceptance of these General Terms in its entirety. Everything stated hereafter becomes legally binding, both for the customer and for Magic Stone Apartments. When booking, the customer is required to give all the information. To make the reservation considered valid user must guarantee booking by a valid credit card. Credit card is used only as a guarantee; the payment is made upon arrival at the reception, if not stated otherwise. Facility reserves the right to pre-authorize a credit card for the full price of your whole stay. Your personal data, as well as information about your credit card, are fully protected. Data transmission takes place via a secure server. All bookings made via the Internet reservation system are considered valid only upon confirmation of reservation by the central sales office of Magic Stone Apartments. Confirmation of the reservation must be presented at check-in. The reservation can be confirmed online, or by e-mail. All services are charged at the property before departure. Check-in time is from 14:00 and check-out by 10:00 hours.
In accordance with the regulations governing the payment of tax, the customer is required to pay the tourist’s residence tax when paying for their accommodation. The Tourist tax in the Republic of Croatia varies from destination to destination, to which you are travelling. Children under 12 years are not paying while children between 12 and 18 years have a 50% discount. The amount is included in price. The amount of tourist tax is determined by decision of Croatian Government.
Service price represents the amount per person / night or per room / day, as indicated on the price list of services. Additional services are not included in the price and are payable additionally. Magic Stone Apartments reserves the right to change the prices of service at any time. Clients that have paid a deposit or provided acceptable reservation guarantee, Magic Stone Apartments guarantees the prices that are valid at the time of booking. For stays without reservations, the prices and conditions of the valid price list at the property. All payments will be made in the local currency HRK. If you pay using a credit card of a foreign issuer, the price expressed in HRK will be converted to the local currency in which the foreign issuer shall invoice the charges on a credit card. Said conversion will be made using the exchange rate that is agreed upon by the foreign issuer and the credit card user and therefore there is the possibility of deviation amount of which will be charged your card from the original price stated on our website. If reservation made for more than five rooms, there can be various conditions and additional costs.
The authorized bodies of the Ministry of Tourism, in accordance with applicable legislation categorize facility and accommodation of Magic Stone Apartments.
RIGHT OF MAGIC STONE APARTMENTS TO ALTERATIONS AND CANCELLATIONS
Magic Stone Apartments reserves the right at any time to change the reservation or description of services, if circumstances arise that are beyond our control, cannot be predicted, avoided or postponed. Confirmed accommodation unit can be exchanged for accommodation of the same or higher category and at the price that was confirmed at the time of booking, and that customer is notified in timely manner. In cases where substitute accommodation is not available, and the accommodation is paid in advance, at Magic Stone Apartments reserves the right to cancel the reservation and refund the full amount.
GUEST’S RIGHT TO CHANGES AND CANCELLATIONS
Should the customer wish to change or cancel a reservation according to her/his request, it must do so in writing by the e-mail. If a reservation change is not possible and if the customer quits the confirmed reservation, the terms of cancellation are listed below:
Cancellations received more than 30 days prior to arrival: no charges will apply.
Cancellations received less then 30 days prior to arrival: cancellation penalty of 100% of the entire stay not refundable will apply.
No show, early departure or reduction of stay: 100% of the entire stay booked will be charged. Not refundable.
Special conditions and restrictions may apply in case of 5 or more reserved units.
The full amount of the reservation will be charged on your credit card shortly after your booking is confirmed.
This reservation cannot be canceled or modified.
Booking terms and conditions:
Your credit card will be charged for the full amount in Croatian Kuna per exchange rate of Croatian National bank at the day of payment.
Price includes VAT.
City tax of additionally charged per person per day is included in the room rate.
In case of invalid credit card Magic Stone Apartments reserves the right to cancel the reservation.
MAGIC STONE APARTMENTS DUTIES AND OBLIGATIONS
Obligation of Magic Stone Apartments is a constant concern about the quality of the service provided, in accordance with legal regulations, industry standards, and generally accepted business practices and customs in the tourism and hospitality industry. The Magic Stone Apartments will endeavor to fulfil commitments in full unless there are circumstances beyond our control.
GUEST’S DUTIES AND OBLIGATIONS
The guest is obliged to supply and carry all personal documents necessary for arrival and departure to the units Magic Stone Apartments. The client is required to abide by the rules and regulations prescribed by the Magic Stone Apartments through House Rules and Magic Stone Apartments safety guidelines for Covid 19 which is presented on the web page. The client is required prior to arrival to check the visa regime between the Croatian and the country of origin, and check whether it is required any additional travel document for his entry and stay in the Republic of Croatia or any specific governmental regulations regarding Covid 19.
THE RIGHT OF OBJECTION
Should the services provided not be satisfactory, the customer can file a written complaint. Every customer has a right to complain for the service that was paid but unfulfilled. Every customer – reservation holder, files a separate complaint. The guest is required to cooperate with employees with a good faith in order to rectify the problem.
The procedure for making a complaint:
The guest is required immediately at the property inadequate service or notify Magic Stone Apartments by e-mail: email@example.com. Magic Stone Apartments will confirm in writing its receipt and respond to the complaint in no more than 15 days of filing the complaint.
Any disagreements should be settled in a satisfactory manner for both parties, and if a solution cannot be reached, arbitration of territorially competent court will be accepted.